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Privacy & Cookies Policy

Version: 23/04/2019


At Senesino Ltd, we pride ourselves on our commitment to providing users of our website with the best possible experience and to protecting your privacy so we want you to know how we will collect, use and disclose the Personal Data you provide to us. By using our website and agreeing to this policy, you consent to use of Personal Data in accordance with the terms of this Policy.

If at any time you wish for us to delete your Personal Data from our files, please contact us in writing at either the postal or e-mail address below and we will respond promptly.

About Us

This website is owned and operated by Senesino Pty Ltd, a company registered in Australia with Company Registration Number 633 849 779 and having its registered address at Senesino AUS Ltd, P.O. Box 68 , Grange, Brisbane, QLD, 4051, Australia (the “Company”).


Headings are included in this Policy for convenience only and shall not affect the construction or interpretation of this Agreement.

Collecting Your Data And How We Use It

When you visit the Company’s website or contact the Company, data from you (“Personal Data”) is collected in a variety of ways for specific purposes and in this Section we will let you know:

  • What types of Personal Data we may process;
  • the purposes for which we may process Personal Data; and
  • the legal bases for such processing.

When you visit our website, we may process data about your use of it (“Usage Data“) collected by our analytics tracking system. This Usage Data may be processed for the purposes of analysing use of the website and the services it provides. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.

Information that you post for publication on our website (“Publication Data“) may be processed by us for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

We may process information contained in any enquiry you submit to us regarding goods and/or services (“Enquiry Data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is your consent when you submit an enquiry.

If you subscribe to our email newsletter, we may process the information that you provide to us (“Notification Data“). The Notification Data may be processed for the purposes of sending you the newsletter. The legal basis for this processing is your consent to receive such newsletters.

Should you contact us, we may process information contained in such communications (“Correspondence Data“). Correspondence Data may include the communication content and in addition any metadata associated with it, for example, generated by the website contact forms. The correspondence data may be processed for the purposes of communicating with you and the keeping of records. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

We may process any of your Personal Data identified above where necessary for the following purposes:

  • Defence, establishment or exercise of legal claims. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights or the legal rights of you or other parties.
  • Risk management, such as obtaining professional advice or insuring against risks. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
  • Compliance with any legal obligation to which we are subject, or in order to protect the interests of you or another natural person.

Providing Your Personal Data To Others

We may disclose your Personal Data to:

  1. Professional advisers for the purposes of obtaining professional advice, or the establishment, exercise or defence of legal claims.
  2. Our insurers for the purposes of obtaining or maintaining insurance coverage and managing risks.
  3. Our suppliers or subcontractors but only insofar as is reasonably necessary for fulfilment of your orders or requests.
  4. Our e-commerce and payment services providers, currently Woocommerce.com and Stripe Payments Europe, Ltd. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services provider’s privacy policies and practices on their website.
  5. Third party suppliers of goods and services identified on our website that you have expressed interest in, for the purpose of enabling them to contact you so that they can offer, market and sell to you goods and/or services. Please note that each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will make available to you a copy of its own privacy policy, which will govern that third party’s use of your Personal Data.

In addition to the specific reasons for disclosing your Personal Data set out in this section, we may disclose your Personal Data where such disclosure is necessary for compliance with any legal or contractual obligation to which we are subject. We may also disclose your Personal Data where such disclosure is necessary for the establishment, exercise or defence of legal claims.

International Transfers Of Your Personal Data

The hosting service for the Company website is in the UK although the Company may also transfer personal data to the Company-affiliated companies in other countries. These may be outside the European Economic Area and may not have adequate laws that protect the rights and freedoms of data subjects in relation to the processing of personal data. Where this is done, the Company shall take necessary steps to adequately protect the information transferred. By supplying personal data to the company, you consent to any such transfer.

You acknowledge that Personal Data that you submit for publication through our website may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such Personal Data by others.

Retention And Deletion Of Personal Data

Our data retention policies and procedures are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of your Personal Data.

All categories of Personal Data will normally be deleted after two (2) years unless you contact us before then and request for it to be deleted. If you make such a request, your Personal Data will be deleted within twenty-one (21) days.

We may retain your Personal Data for a longer period where such retention is necessary for compliance with any legal or contractual obligation to which we are subject, or in order to protect your or another party’s interests.

Changes To This Policy

This Privacy Policy may be updated from time to time and the Company will publish any new version on our website. You should check our website for updates occasionally to ensure you are happy with any changes to this policy. We will not notify you directly of any changes.

Your Rights

Here is a summary of the rights that you have under data protection law. You should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights since some of them are complex and the summaries below do not necessarily reflect their complexity. Your principal rights under data protection law are:

a) The right to access;
b) the right to rectification;
c) the right to erasure;
d) the right to restrict processing;
e) the right to object to processing;
f) the right to data portability;
g) the right to complain to a supervisory authority; and
h) the right to withdraw consent.

You have the right to confirm whether or not the Company processes your Personal Data and where we do, you have the right to obtain a copy of the Personal Data held by us along with additional information including:

a) Details of the purposes of the processing;
b) the categories of Personal Data concerned; and
c) the recipients of the Personal Data.

Where the rights and freedoms of others are not affected, we will supply to you a copy of your Personal Data. Please note that one copy will be provided free of charge although additional copies will chargeable at a reasonable price. To obtain a copy of your Personal Data, please contact us in writing or by email. Should you find any inaccuracies in your Personal Data that we hold, you have the right to rectify them and to have any incomplete Personal Data about you completed.

Subject to certain exclusions, including where processing of your Personal Data is necessary, for example for compliance with any contractual or legal obligation or for the establishment, exercise or defence of legal claims, you have the right to have all your Personal Data erased, which will normally take twenty-one (21) days.

You may exercise any of your rights in relation to your Personal Data by notifying us either by post or email.


A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser and will typically contain some anonymous information such as a unique identifier, the site name and some digits and numbers. It allows our website to remember your preferences or things that you have booked or bought. Most websites such as ours use cookies in order to improve your visit experience by enabling the website to remember you, either for the duration of your visit, using what is called a ‘session cookie’ or over repeat visits using what is called a ‘persistent cookie’.

Cookies have many functions, such as letting you navigate through web pages efficiently or remembering your preferences which generally improves your experience when you visit our website. If our website didn’t use cookies, it would think you are a new visitor every time you move from one page to the next on the site. So, for example, although you entered your login details, it wouldn’t remember you when you moved to another page and so it wouldn’t be able to keep you logged in. You would have to log in again for every page you visited. So, in essence, Cookies make the interaction between you and our website faster and easier.

Some websites also use cookies to enable them to target advertising or marketing messages to you based for example, on your location and/or browsing habits. Also, cookies may be set by the website you are visiting which are called ‘first party cookies’ or they may be set by other websites who run content on the page you are viewing, called ‘third party cookies’.

On our website we currently do not use any first-party cookies. We may at some point in the future use either or both session cookies and persistent cookies and if that is done, we will list them in this policy as follows, by way of example:

(a) XXXX – We will use this session cookie to reference your user account whilst logged in for the session length.
(b) YYYY – We will use this persistent cookie to reference your user account after your session has ended.
(c) ZZZZ – We will use this persistent cookie to store your account email address to remind you of it during your next visit.

Please note, these are examples of how we will list such cookies and are not real cookies in use at this time.

Third Party And Analytics Cookies

When you use our website, you may also be sent third party cookies. Our advertisers / service providers, including but not limited to Facebook and Twitter may send you these cookies and they may use the information they obtain from your use of their cookies to:

a) track your browser across multiple websites;
b) build a profile of your web surfing; and
c) target advertisements which may be of particular interest to you.

In addition, we use Google Analytics to analyse use of our website. Google Analytics generates statistical and other information about website usage by means of cookies, which are stored in your browsers. The information generated relating to our website is used to create reports about the use of the website. Google store this information. You can find Google’s privacy policy at: http://www.google.com/privacypolicy.html.

In addition, we use Hubspot to track interactions with our customers via their CRM software using cookies as the method. For example if you visit our website from an email we send, we’ll be able to see how often you visit the website, what content you view and how long you stay. View more information about Hubspot’s approach to privacy here: https://legal.hubspot.com/privacy-policy

Cookies And Personal Information

Cookies themselves do not contain any information that personally identifies you but personal information that we store about you may be linked by us to the information stored in and obtained from cookies.

Blocking And Deleting Cookies

Most browsers allow you to refuse to accept cookies and/or delete cookies that have already been stored. To block or delete cookies, check the ‘help’ option on your browser and follow the instructions you will find there or follow the links below to understand Your options, but please note that if You choose to disable the cookies, some features of our website or Services may not operate as intended.

• Chrome: https://support.google.com/chrome/answer/95647?hl=en
• Explorer: https://support.microsoft.com/en-us/products/windows?os=windows-10
• Safari: https://support.apple.com/kb/PH21411
• Firefox: https://support.mozilla.org/products/firefox/cookies
• Opera: http://www.opera.com/help/tutorials/security/cookies/

Cookie Preferences

Our website does not support user management of preferences relating to the use of cookies but if you have any further questions relating to our use of cookies, please email us or contact us at the address below.

Applicable Law And Disputes

If you have any questions about this policy or wish to contact us for any other reason, write to us or email us. Details are included below. Please note that to prevent fraud or data theft the Company reserves the right to take reasonable steps to verify any requests for personal information it receives.

These terms and conditions shall be governed and construed in accordance with Australian law and the parties shall submit to the non-exclusive jurisdiction of the Australian courts.

Contact Us

If you have any questions about this agreement, please contact us by:

(a) Email to: [email protected]

Senesino Limited is a limited liability company registered in Scotland No. SC565014 VAT No.: GB 270 893 086

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